The Palm

Check-in Instruction

CHECK IN & ARRIVAL TIME

Check in is from 11:00 (AM), but can also be earlier depending on availability. A fee for early check in may become applicable. Please contact us for more information.

Important - In order to ensure a smooth check in, please inform us of your arrival time.

UPON ARRIVAL TO VILLA AMALIE

If you find your own way to Villa Amalie, then enter the gate from the street. Turn left and then right. There you find a doorbell that you press and we will be there to welcome you in 3 minutes.

SELF CHECK IN

We also offer self check in if you arrive at late, or early, hours. Please contact us prior to your arrival to receive instructions regarding this. On public holidays and other alike events, we might ask you to perform a self check in.

IMMIGRATION CARD

Upon arrival at Curaçao, you are requested to fill out an immigration card. You can do that on paper in the airplane, but you can also save time and do it at least 24 hours before scheduled arrival online. Please follow this link to fill out the immigration card online: https://edcardcuracao.com/

BOOK YOUR TRIP TO KLEIN CURACAO - NOW!

Be aware, trips to Klein Curacao are popular so do book that in time if you wish to go there. We work together with Bluefinn Charters. Contact us for more information and reservations.

Check-out Instructions

A fee for early late check may become applicable. If you would like to request a late check out, please contact us

CHECK-OUT PROCESS

When you are ready to leave please ensure that the following simple tasks are done:

• Ensure that the AC, ceiling fan and lights are turned off and remember to look under the bed and in the bathroom for your belongings.
• Lock the door to your room and all gates behind you.
• Leave the key in mailbox by the gate at the street or hand it over to one of us.

Directions

House Rules

HOUSEKEEPING

After you have stayed with us 3 nights, we will change the bedsheets and the towels that are in the room, and also do a light cleaning.

Please remember that we can only change the towels that are in the room or the bathroom. If you should desire more housekeeping, we are happy to offer that as well against a payment.

WATER AND ELECTRICITY

The tap water is safe to drink.
Electricity on the island is in general 110V or 220V. All rooms (Except room 6) has both.

KEYS & TOWELS

You will be provided with 2 keys, one is for your room and the other one is for the rest of the shared areas.

Your room is equipped with 2 towels per person. The white one is for use at home, and the colored one is for the beach.
Damage or loss of keys or towels will be charged.

KITCHEN, KITHENETTES AND SHARED AREAS

We ask you to show flexibility, patience, and acceptance when using areas that are shared with your fellow vacationers.

You are expected to clean up after yourself and leave the space as you would like to receive it. This is especially important in the kitchen and also the in-room kitchenette if your room is equipped with a such.

SMOKING

No smoking in the rooms, smoking is allowed outside in the patio and on the sundeck.

CONSIDERATION

For the courtesy of others, loud music, loud noises, etc, is not allowed between 22:00 and 07:00

PARKING

It is free to park on the street in front of Villa Amalie. You are also welcome to park at Villa Curiel located a 2-minute walk from Villa Amalie which is monitored by security cameras 24 hours and is also free. Please contact us for directions.

Advise! When parking anywhere on Curaçao - Do not leave anything in the car visible from the outside and if possible open compartments and remove cover from trunk so that people can see that it is empty.

Payment Terms

PAYMENT

In order to secure your reservation/tour/transport, payment is due upon receipt of the invoice. If invoice is unpaid, we reserve the right to cancel the reservation/tour/transport without any further notice.

CANCELLATION

Reservation of tours follow the regulations of the operator and reservations of transport can be cancelled up until 24 hours before transport is to begin.

Reservations of rooms that are cancelled 90 days prior to arrival will be refunded with 90%. Until 30 days prior to arrival, reservations of rooms will be refunded 50%.

There are no refunds for cancellation of rooms, if cancellation is made with less than 30 days to arrival date. There are also no refund in the event that you do not show up on the day of arrival and we hold the right to cancel your stay in full.

Payment Instructions